Coronavirus (COVID-19) Updates

COVID Updates

As per the State Government directive, lockdown restrictions remain in place for Metro VIC, meaning we will remain closed until further Government direction. Please refer to our COVID Updates page for more information. Remember to stay home and stay safe.

Please read the following important information regarding COVID-19 Coronavirus

The Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.

We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.

We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.

Please see the latest update on the situation below.

Remember if you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.

Knox Leisureworks Operating Hours

  • Monday to Friday 6am - 8pm
  • Saturday 7am to 4pm
  • Sunday 8am - 2pm

Update 18/11/2021 | Re-Opening Stage D

As we reach a new state vaccination milestone, further restrictions will ease from tomorrow, Friday 19 November🎉

As part of the State Government restriction changes proof of vaccination must be shown for all visitors aged 12 years & 2 months or older. Click here for how to provide proof of vaccination.

Masks are no longer mandatory in our venue. However, we ask you to please carry a mask and wear it when you cannot physically distance.

Remember to continue to check-in via the Services VIC app upon entry.

Read more here VIC Government Update

No Jab? No Worries – while we wait for restrictions to ease further, memberships can be placed on free suspension for those who may not be able to or wish to not return to our venue at this time.

Complete the form below to keep your membership on free suspension until the 1st of December or you can choose your restart date.

We will also be extending free access to Home Fitness Network at this time – see more information below.

CLICK HERE TO CONTINUE SUSPENSION - https://form.jotform.com/212767883692068

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website.

We thank you, our community for the continued support, let’s continue to stay safe.

Update - 09/11/2021

Changes to showing proof of your vaccination exemption

From 6pm on 12 November, there will be changes across the State to show your vaccination medical exception.

Following the directive from the Government, you can no longer use a medical certificate as evidence of COVID-19 vaccination exemption.

If you can’t get any of the approved COVID-19 vaccines for medical reasons, your doctor needs to update your record on the Australian Immunisation Register to show that you have a medical exemption.

Once your exemption has been processed, you can download or print your COVID-19 digital certificate. You can choose whether to add your COVID-19 digital certificate to the Service Victoria app for use when you check in using Victorian Government QR Code Service, or you can show your immunisation history statement to our staff upon entry.

You must show a valid photo ID along with your proof of medical exemption.

Your doctor can print a copy of your immunisation history statement for you, or you can download it from myGov.

Our staff will be asking to see your COVID-19 digital certificate upon entry.

Learn more https://www.coronavirus.vic.gov.au/get-yourcovid-19-vaccine-certificate#showing-proof-of-yourvaccination-exemption
 

Update - 27/10/2021

GET READY! Classes, the Gym, the Pool – it’s all back starting Saturday 30th October! HOORAY! 🎉

The information we currently have on restrictions easing as part of the VIC Government Roadmap means you will be able to access our venue as per normal, while following the current public health orders. This is subject to change in line with further announcements from the Victorian Government. 

All patrons over the age of 15 MUST provide proof of vaccination upon entry and follow the current public health orders. This is subject to change in line with revisions from the state government. Read more here VIC Government Update.

See specific information below about key areas and programs.

Current Public Health Orders:

• We are operating following density limits of 4sqm indoors.

• All patrons over the age of 15 MUST provide proof of full vaccination (2 doses) upon entry unless they have proof of a valid medical exemption. All patrons must follow the current public health orders. Click here for how.

• Masks are mandatory indoors

• You must check-in via the Services VIC app upon entry.

 

Access to our Venue:

• Pool access will be open for lap and recreational swimming from Saturday 30th October – no bookings required.

• The Spa will be available from Saturday 30th October.

• All changerooms will be open for use – we ask you to please follow social distancing rules and wear a mask.

• Our Gym will be open from Saturday 30th October - at this stage 24/7 will not be available. 

• Our Dry Group Fitness Classes will start on Saturday 30th October. Click here to see the timetable (The timetable will vary over the Melbourne Cup long weekend, we will have updates on this weekend's classes soon via our website and Facebook page) 

• Our Aqua Aerobics Classes will start on Saturday 30th October - These will be able to be booked through our online booking system. Click here to book in.

We will be following the 4sqm rule in our group fitness rooms.

• Our café will be open and serving a full menu.

• Our childcare will be open from Wednesday 3rd November.

• Swimming Lessons restart on Wednesday 3rd November.

 

Memberships and Passes

All memberships will be reinstated from Saturday 30th October. 

The first payment date for all members returning will be Thursday 4th November. 

This will mean that if you've chosen not to suspend, the payment on the 4th November will cover a 12 day period (from Saturday 30th October to Wednesday 10th of November). If you currently have a credit on your account from when we locked down this will be used before any payment. 

On Thursday 11th November, your normal payment schedule will resume. 

 

No Jab? No Worries – while we wait for restrictions to ease further, memberships can be placed on free suspension for those who may not be able to or wish to not return to our venue at this time.

Complete the form below to keep your membership on free suspension until the 1st of December or you can choose your restart date.

We will also be extending free access to Home Fitness Network at this time –see more information below.

*Any membership not advised to continue suspension will be charged on Thursday 4th November 2021.

CLICK HERE TO CONTINUE SUSPENSION

 

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website.

Thank you for your patience as we work to stop the spread of COVID-19 and keep our community safe. We look forward to being able to continue getting active with you!

 

Update - 01/09/2021

Lockdown Extended

Following the latest State Government directive, lockdown restrictions remain in place for VIC, meaning we will remain closed until further Government direction. 

This closure period is in line with the extended lockdown revisions from the State Government. 

We are saddened by the news, however we all need to work together to help protect our community and stop the spread. We are counting down the days until we can see you again! 

Read more here VIC Government Update 

Your Membership    

  • Your membership will remain on free suspension until we can reopen our doors. 

  • All future bookings you have made (for the closure period) will be cancelled.   

  • We will contact you once the advised temporary closure period concludes, or as directed by the Government.    

  • We will be giving you FREE access to the Home Fitness Network during the closure period, Check your inbox for an email from Home Fitness Network today. 

  • At this time, we will continue to provide members with FREE access to the Belgravia Foundation’s Mental Health eLearning Program (MHeLP) - an online resource that equips the learner to better understand their own and others mental health and improves their confidence to support someone living with a mental health condition.  
    Click Here to Access FREE MHeLP Training 

To get in touch with our customer care team please complete and submit your details via the contact us form on our website. 

 Stay Safe. Stay Home. We look forward to getting active with you when we reopen our doors. 

Update - 16/08/2021

Following the latest State Government directive, lockdown restrictions remain in place for Metro VIC, meaning we will remain closed until further Government direction. 

This closure period is in line with the extended lockdown revisions from the State Government. 

We are saddened by the news, however we all need to work together to help protect our community and stop the spread. We are counting down the days until we can see you again! 

Read more here VIC Government Update 

Your Membership    

  • Your membership will remain on free suspension until we can reopen our doors. 
  • All future bookings you have made (for the closure period) will be cancelled.   
  • We will contact you once the advised temporary closure period concludes, or as directed by the Government.    
  • We will be giving you FREE access to the Home Fitness Network during the closure period, Check your inbox for an email from Home Fitness Network today. 
  • At this time, we will continue to provide members with FREE access to the Belgravia Foundation’s Mental Health eLearning Program (MHeLP) - an online resource that equips the learner to better understand their own and others mental health and improves their confidence to support someone living with a mental health condition.  
  • Click Here to Access FREE MHeLP Training 

New Restrictions in place   

  • A curfew between 9pm and 5am will be effective from tonight. 

To get in touch with our customer care team please complete and submit your details via the contact us form on our website. 

Stay Safe. Stay Home. We look forward to getting active with you when we reopen our doors. 

Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
 

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
 

What happens to Swim School or Personal Training sessions I have booked?

If you have any Swim School lessons or Personal Training booked, please contact the Aquatics team or your Personal Trainer.

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