Enrolment

The ActiveWorld App is the parent-facing component of Active World. Parents will be able to download the app from the Apple store or Google Play Store.

The app will allow users to:

• Book students

• Manage their profile for themselves and their children

• Manage their billing details

• View their payment history

• Communicate with Centre staff

• Advise Centre of non-attendance

• See a live schedule of student classes that is individual to the parent’s profile

• Track skills and progression to date and what else needs to be done to keep achieving

Yes, the app can be downloaded through your app store. Just search for ActiveWorld. 

You can also use the URL provided to login on any device

If your child is not enrolled, you can simply add them as a member to your profile via your app.

Yes, multiple parents/guardians can see progress information.

You can add the new person to your profile as a Relative. 

Once you added to your profile, the relative can download the app onto their phone and login using the same information on the customer profile.

They will be able to see everything except personal details and account information.

Use the email you signed up with.

Download the App or log into the portal using the e-mail address provided. Use Knox as the code then use the email you signed up with, select forgot password and an email will be sent to create a new password

Your classes will be ongoing until you let us know you wish to cancel.  There is a 30 day cancellation time, in which lessons can be attended as normal.  Please email info@knoxleisurworks.com.au to cancel.

Check your junk inbox

If nothing has been received check your email information with the Centre.

Login to your app and update your email address on your personal profile page

If you know in advance you will be absent from a class for up to two weeks (e.g. going on holiday) you can suspend your lesson. This means that you will not be charged for the lesson, but will be charged a $5 fee to retain your spot in your class and will not receive a makeup class. You can suspend on the app.

There’s no need to contact us if your child will be absent from their lesson. 

Simply go to the Active World app at least two hours before your class starts and select that your child will be absent from their lesson.  You have 6 make-up lessons a year.

If you put your absence in at least two hours before your class starts you will automatically receive a make-up class from what is available, which you can book in yourself using the app, at your convenience.  The make-up class remains on the system for 14 days.