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Manage My Membership
Our Self Service Membership Resources
Managing your membership with us is easy via our Active World membership app. See our handy resources and how to guides below to manage your gym, swim or GOswim membership.
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Book a Make Up Lesson
Missed a GOswim lesson - book your make-up lesson to ensure you or your child continue to progress your swimming skills.
Click below to find out how to book a make up lesson.
Make-up lessons are based on availability for the students current level. Remember to let us know in advance if you cannot make it to a weekly lesson, to be eligable for a make-up lesson. See our Policy below.
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Change My Class
We understand that schedules change, you can change your GOswim lesson time and/or day within our app.
See all the steps in our guide below bto change your lesson. Lesson changes are based on availability.
If the student is progressing to a new GOswim level please speak to our team in centre to help you out.
Suspend My Membership
Heading on holidays or looking to just take a break? Suspending your membership is easy via our Active World membership app. See the how to steps in our guide below.
Suspension conditions: GOswim Suspensions incur a $5 fee per week to maintain your spot in the program. For all other memberships, suspension is at no cost for the first 6 weeks and $5 per week thereafter.
Suspensions can be extended for valid medical reasons, in which case we may request citation of a doctor's certificate.
Cancel My Membership
We are sorry to see you are looking to cancel your direct debit membership with us at Knox Leisureworks.
We want to make your exit process is as seamless as possible, ensure you have considered all options and obtain valuable feedback to help our facility become better than ever! To proceed, simply fill out the Cancellation Request Form below.
*Please note: There are seperate forms for Memberships & GOswim Lessons
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